Privacy Policy

1. Introduction

Storywork Studios ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our creative services portal.

2. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

• Name, email address, and contact information
• Account credentials and profile information
• Company name and website information
• Payment information (processed securely through Stripe)
• Media files, project content, and related materials

Usage Information

We automatically collect certain information about your use of our service:

• Device information (IP address, browser type, operating system)
• Usage patterns and service interaction data
• Performance metrics and analytics data
• Log files and error reports

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our creative services
• Manage your projects and media assets
• Manage your account and provide customer support
• Process payments and send receipts
• Send service-related communications
• Analyze usage patterns to improve our service
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Delivery

We collaborate with you on creative projects and manage your media assets as part of our creative services. This is done with your explicit consent when you use Storywork Studios.

Service Providers

We work with trusted third-party service providers who assist us in operating our service, including payment processing (Stripe), cloud hosting, and analytics services.

Legal Requirements

We may disclose your information if required by law or in response to legal process, to protect the rights and safety of Storywork Studios and our users, or to investigate potential violations of our terms of service.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Secure payment processing through Stripe
• Regular security assessments and updates
• Access controls and authentication protocols
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account information: Retained while your account is active and for a reasonable period after account closure
• Project content and media: Retained for the duration of your projects and as specified in your service agreement
• Payment information: Retained as required for tax and accounting purposes

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request information about the personal data we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a structured, machine-readable format
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us through our support system.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our website functionality
• Provide personalized content and features

You can control cookies through your browser settings, though some features of our service may not function properly if cookies are disabled.

9. Children's Privacy

Our service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. International Data Transfers

Our services may involve transferring your information to countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and sending you an email notification. Your continued use of our service after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through our support system or website. We will respond to your inquiry within a reasonable timeframe.